Right to cancel

GM Coachwork Ltd – Right to Cancel

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Distance Selling Regulations

Information About Us

We are GM Coachwork Ltd, a company registered in England and Wales (Company No. 03548808).
Our registered office and trading address is:
GM Coachwork Ltd
Teign Valley,
Trusham
Newton Abbot,
Devon, TQ13 0NX

We are VAT registered (VAT No. 717-444-531)

We take your privacy extremely seriously and are registered with the Information Commissioner’s Office (ICO) under registration number ZA309100.

You can contact us by:

Phone: 01626 853050
Email: [email protected]
Post: GM Coachwork Ltd, Teign Valley, Trusham, Newton Abbot, Devon, TQ13 0NX

What We Sell

We supply a range of new and pre-owned  minibuses.
Our vehicles are supplied with either:

• The balance of the manufacturer’s warranty (where applicable), or
• A warranty provided by GM Coachwork Ltd.

Please read the warranty documentation carefully so that you understand what is and isn’t covered.

Purchasing a Vehicle from Us

When you decide to purchase a vehicle, we’ll agree the price with you and provide an invoice detailing:

• The agreed price
• Vehicle description (make, model, registration number, mileage)
• Payment instructions for the deposit

Once we receive your deposit, we’ll issue an Order Form, which serves as the contract of purchase between you and GM Coachwork Ltd.

The balance must be paid in full before delivery can be arranged.
Delivery will normally be made within 30 days, unless another timeframe has been agreed in writing.

A printed copy of the Order Form will be provided at or before delivery.

Your Right to Cancel

If you are a consumer, you have the right to cancel your vehicle order within 14 days of the day following delivery without needing to give a reason.

To exercise this right, please complete and send the Cancellation Form (or a clear written statement) to us by email or registered post within the 14-day period.

Please note:

• You lose the right to cancel if you have made any modifications to the vehicle or if it has been damaged.
• The right to cancel applies only to the vehicle itself and not to any additional products or services you have requested (e.g. paint protection, signage, extended warranty, or custom adaptations).

What Happens If You Cancel

If you cancel your order:

• You must stop using the vehicle immediately.
• You must return it to us, at your own cost, within 7 days of notifying us of your cancellation (or by the end of the 14th day after delivery, whichever comes first).
• You must also return all associated documents, including handbooks, service records, and the V5C registration document.

Until the vehicle is back in our possession, you must ensure that it:

• Remains fully insured (comprehensive cover required)
• Is taxed and maintained
• Remains your responsibility for any fines, penalties, or charges incurred

Refunds and Deductions

We’ll refund all payments made, including delivery costs (except any amount for premium delivery options you may have chosen), minus the following deductions:

1. Ancillary Costs
   Any non-standard items you asked us to include, such as additional parts, paint protection, sign writing, or extended warranty (you may apply separately to the warranty provider for a refund).
2. Restocking Charge
   A £499.00 (+ VAT) restocking fee will apply to cover inspection, preparation, and re-advertising costs.
3. Loss in Value
   If the vehicle shows any loss in value caused by handling beyond what is necessary to inspect its nature, features, or functioning, you will be charged for repair and depreciation.
4. Mileage Charges
   We allow an additional 10 miles for test driving.
   Beyond that, you’ll be charged:
   • £2.00 (inc. VAT) per mile for the first 50 miles, and
   • £6.00 (inc. VAT) per mile thereafter.
5. Part-Exchange Vehicles
   If a vehicle was taken in part exchange and is available for return, we may make a deduction to reflect any reduction in its value since the original agreement.

Receiving Your Refund

Once the vehicle and all documentation have been returned and inspected, we’ll process your refund as soon as possible — and no later than 14 days after receiving the vehicle back.

Refunds will be made to the same payment account used for your original purchase, unless we agree otherwise, and in compliance with Anti-Money Laundering Regulations.
There are no charges for refund payments.

Our Commitment

We aim to make your purchase experience straightforward, transparent, and fair.
Your statutory rights are not affected by this policy.
If you have any questions about your right to cancel or any other part of our sales process, please contact us at [email protected] or by calling 01626 853050